Last updated: October 1, 2026
Carpet Cleaning Central (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://carpetcleaningcentral.co.za/) or use our professional carpet, rug, upholstery, and water extraction cleaning services across the Greater Johannesburg region.
This policy complies with the requirements of the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you request a quote, book a service, subscribe to our communications, or contact us directly. This may include:
- Contact Information: Full name, phone number, email address, and physical service address (suburb and property details in the Greater Johannesburg area).
- Service Details: Information regarding the items you need cleaned (e.g., number of rooms, square meters, types of carpets, rugs, couches, mattresses, or upholstery requirements).
- Communications: Records of any correspondence between you and our team (via phone calls, emails, or website contact/booking forms).
- Technical Data: Automatically collected data when you browse our website, including your IP address, browser type, device information, and pages visited via cookies and analytics tools.
2. How We Use Your Information
We use the information we collect for legitimate business and operational purposes, including:
- Service Delivery: To provide accurate quotes, schedule cleanings, coordinate logistics (such as on-site visits or rug collection/delivery), and perform our cleaning services.
- Customer Communication: To confirm bookings, send updates regarding your service, respond to inquiries, and provide after-sales support.
- Business Operations: To manage our internal administration, maintain customer records, and improve our cleaning standards and customer service.
- Marketing (With Consent): To send promotional offers, updates, or discounts (such as first-time client offers) where you have opted in to receive them. You can opt out at any time.
- Website Optimization: To analyze website traffic, monitor performance, and ensure a secure browsing experience.
3. Sharing and Disclosure of Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only under the following circumstances:
- In-House Team: Our permanently employed, background-checked cleaning specialists receive necessary service details (such as your address and cleaning requirements) solely to execute your booked service.
- Service Providers: Trusted third-party vendors who assist us in operating our website, hosting data, or managing communications, provided they agree to keep your information confidential.
- Legal Compliance: If required to do so by South African law, or in response to valid requests by public authorities (e.g., a court order or POPIA compliance requirements).
4. Data Security
We implement appropriate technical, physical, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
5. Retention of Personal Information
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer required, it is securely deleted or anonymized.
6. Your Rights Under POPIA
As a data subject in South Africa, you have the right to:
- Access: Request confirmation of whether we hold personal information about you and request a copy of that record.
- Correction: Request that we correct or update any inaccurate, incomplete, or outdated personal information.
- Deletion: Request the deletion or destruction of your personal information, subject to statutory retention limits.
- Object: Object to the processing of your personal information for direct marketing purposes.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies
Our website uses cookies to enhance your browsing experience, analyze site performance, and remember your preferences. You can choose to disable cookies through your individual browser settings, though doing so may affect certain functional features of the website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:
- Company Name: Carpet Cleaning Central
- Phone: 071 105 8977
- Email: info@carpetcc.co.za
- Location: Greater Johannesburg Region, Gauteng, South Africa